Registration FAQ's

If you have forgotten your password, you can reset it by visiting the registration website, clicking on the "Sign In" button and then the "Forgot Password" link.  You will receive a password reset email

Please check your junk / spam folders for the email if you did not receive it.
 

There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist [email protected]
 

Log in to your registration account and click 'Contact Information' to edit your personal information. Please note, your Primary Email Address cannot be changed. Contact the Registration Team at [email protected] if you need additional assistance.
 

If you see an error message saying that your account is locked, please contact [email protected] 

A valid email address is required to register for MWC.  If you do not use a valid address, you will not receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

You can opt to add an additional email address during the registration process or you can log back into your registration account and update your Contact Information

You will receive copies of your registration emails (except password reset or visa support letter) to this additional address.

If any of your information has changed, just log back into your account and edit the Contact Information section. Please note, you will not be able to change your email address.  If you need to change your email address, please contact [email protected] for assistance.

If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

Payment is accepted in US Dollars (USD) only. We accept MasterCard, Visa, Diners, JCB, and American Express. Wire Transfer is accepted when final payment exceeds USD 5,000. 
 

Your invoice will be emailed to you when payment is complete.  Alternatively, you can log in to your registration account and click on Invoices.  You will be able to download a copy.
 

ALL SALES ARE FINAL.  Cancellations, as well as "no shows" will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the Attendee Terms for full details.

• Client Portal users with a pass allocation should log into their account and check the registration status of the pass they wish to cancel.  Your Help Guide can assist you further with this process.
• If you registered for your pass using an invite or code given to you by an Exhibitor or Partner, please contact them directly if you are not able to attend.
• If you have paid for your pass, you have an option in your registration account, to give your pass to a colleague.  Please select the Substitution option in your account.

Please note:  Once a pass has been used to enter the venue, substitutions cannot be made.

We accept MasterCard, Visa, Diners, JCB and American Express.

We only accept payment in US $

You can pay by wire / bank transfer when the transaction amount exceeds $5,000.  Please ensure your payment is made in advance of the event as you will not be able to access your Digital Access Pass, which is required for entry into the event.  The cut-off date for wire transfers is Friday 26 September 2025 (midnight).

Downgrades of passes are permitted but will still be liable for the full registration fee of the original pass purchased.  For more information, please see our Attendee Terms.

Please email [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice.  Once received, we will proceed with the modification as soon as possible.

Please contact https://www.fontainebleaulasvegas.com/ for further details
 

Service animals are permitted at the Fontainebleau Las Vegas - https://www.fontainebleaulasvegas.com/terms/ 
 

Please see the following contact information for the hotel - https://www.fontainebleaulasvegas.com/information/contact-us/ 
 

Attendees with disabilities who require the assistance of a companion during the event, can request a Companion Pass from GSMA up to two weeks before the event. The following rules apply for the Companion Passes:

• A companion pass will be provided once legal proof of the disability is presented
• The companion pass will match the badge type of the designated badge holder
• The bearer of the companion pass must be accompanied by the person with an accessibility designated badge at all times
• The companion pass holder does not have access to any events on their own

If you opt-in to networking in the MWC Event Series App, your profile becomes visible to others who have also opted-in to networking. You will be able to search, view and message attendees from a range of GSMA events, including other MWC events and M360 events. Likewise, others will be able to contact you.  For further details see our networking FAQs.

Go to our website for the quick links to the app stores.

Your login details are the same details that you used for your registration account. If you have forgotten your password, please go to your registration account and follow the instructions to reset your password via the login button.

If you are unable to download the app from any of the available stores, you can access your Digital Access pass from your registration account. However, if you can download the app, please do so.

All attendees might be required to provide the following personal data during the registration process:

a. Global Event’s account profile:

• Full name;
• Email address;
• Gender;
• Address; and
• Phone number.
• Company name;
• Job title;
• Job level;
• Area of responsibility;
• Company industry type;
• Areas of interest related to the event topics; and
• Networking profile photo.

b. Digital access pass photo:

• “Selfie” or uploaded photo image. 

In addition to GSMA (the owner and organizer of MWC) as data controller, your data will also be processed by the following third parties as part of the registration process: 

-             Jemex Ideas Co;

For more information on how we process your personal data, please see our privacy notice.

Attendee personal data will be stored on servers located in the European Economic Area (EEA). Whilst any and all biometric data processed as part of an attendee choosing to automatically validate their ID will only be accessed from within the EEA, non-biometric data submitted as part of the registration process may, on occasion, be accessed from outside of the EEA as part of administering the event registration process.

Your personal data will be deleted as follows:

a)           Global Event’s account profile: This will be deleted after 12 months from the last time you logged in/accessed your Global Event’s account.

b)           Digital access pass photo: This will be deleted 24 hours following the end of the event dismantle and no later than Friday 17 October 2025.