Registration FAQ's

Registration will be available from mid-July

Registering

  • How do I register?

    Registration is managed exclusively online here. For detailed information on passes and prices please visit our website

  • How can I upgrade my pass?

    You can upgrade your pass via your registration account.  Click on the Upgrade button in your account home page, select your pass and follow the instructions.

  • Is there a minimum age to attend MWC Las Vegas?

    Yes. The minimum age required to attend the event is 18 years of age.

    The GSMA acknowledges that there may be circumstances in which a guardian has to bring an individual younger than 18 years of age (a “Minor”) to the Event in the absence of adequate childcare. Please keep in mind that the Event includes the following before deciding to bring a Minor to the Event as the Event environment may not be suitable for all Minors:

    • Large crowds

    • Loud noises and music

    • Significant visual stimulation (including bright lights, large screens and demonstrations)

    Should you decide to still bring a Minor to the Event we are committed to providing you and your Minor with a safe experience.

    Minors Friendly Facility: Should you find yourself in need of a moment of quiet while attending the Event, we invite you to visit our minor friendly space that can be found in the Event map within the MWC Las Vegas 2024 Event App that will be live closer to the event.

    Pre-Approval Process: Any guardian desiring to bring a Minor to the Event must request approval from GSMA (approval is at GSMA’s sole discretion) prior to entering the Event (please click here to submit the form). Please note the process can take up to 72 hours and any onsite requests may significantly delay your entry to the Event so we encourage you do make all requests in advance.

    General Event Requirements: The guardian must accompany the Minor at all times and is responsible for ensuring both the Minor’s safety and the Minor’s compliance with all rules and regulations, including all health and safety protocols. Guardians are asked to help maintain a professional, disturbance-free environment. For safety reasons, Minors are not permitted entry to the Event venue during build-up and dismantling. No exceptions are provided.

  • Are there any registration or discount codes available?

    Registration codes are sent exclusively from Exhibitors, Partners & Sponsors. Only attendees from GSMA Member / CTIA organizations are eligible for a discount on pass purchases.  For more information on GSMA Membership, please visit the GSMA website.

    GSMA Member / CTIA codes can only be used whilst the event is live.  Once the registration system has closed, discounts can no longer be applied.

  • I am having problems with my code, what can I do?

    Check the error message when applying your code.  The code may have expired or it may be a code that can only be used in certain circumstances such as upgrades.

    If you are still not sure, please contact the person who sent you the code for assistance. 

    If it is confirmed that your code is valid, please contact our team at [email protected]

  • Can I register for more than one person?

    You can buy additional passes once you have completed your own registration.  You will have the opportunity to use our Group Purchase option during the registration process.
     

  • How can I register as a Speaker?

    If you have been confirmed as a speaker, please check with the person who confirmed your attendance for details on how to register

  • How do I get my GSMA Member / CTIA discount code?

    If you are a GSMA Member, please follow the instructions below to retrieve your discount code:

    1. Log into our Member Gateway
    2. Go to Member Organizations and search for your organization
    3. Click on your organization and scroll down to view your Member ID.  Your Member ID will be a 5-7 digit alphanumerical / numerical code
    4. In order to receive your discount, please add your Member ID, pre-fixed by LAS, into the ‘Enter your code’ box (e.g. if your Member ID is12345, enter LAS12345)

    For any issues logging into the Member Gateway / retrieving your Member ID, please email [email protected]

    If you are a CTIA member, please contact CTIA directly for your discount code at [email protected]. To check if you are a CTIA member, please visit the website

  • Can I register at the venue?

    We do not provide registration desks at the venue and so anyone needing to register onsite would need to use their own mobile device

  • Is there a registration deadline?

    Registrations can be made up until the closing date / time of the event however to speed up your arrivals process, please ensure that you register before arriving at the venue

  • I'm having problems completing my registration, what can I do?

    If you have any issues whilst registering, we have a live chat facility at register.mwclasvegas.com – just look for the chat symbol in the bottom right hand corner.

  • My code has expired, what should I do?

    If you get a message when applying your code that it has expired, please contact the person who sent you the code for assistance

Visa Support

  • Do I a require visa to enter the United States?

    Please check the information here to see whether you require a visa.
     

  • How do I request a visa support letter?

    Please log back into your registration account and click on ‘Apply for a visa letter’ and fill in all the mandatory fields.

    GSMA’s registration partner can provide you with a visa support letter for you to submit along with your visa application, should it be required. After registering for MWC Las Vegas, you can log in at any time to request a visa support letter through your registration account. Please note your registration must be complete and full payment must be received before your visa support letter will be issued. 

    Neither the GSMA nor our registration partner take responsibility for the issuance of visas. It is the responsibility of attendees to ensure they allow sufficient time for processing the invitation letter or visa prior to travel to the event. We are unable to provide assistance with visa applications beyond supplying the visa support letter. Only fully paid and/or complimentary registrations will be granted visa support letters. For additional information please review the event Terms & Conditions. https://www.mwclasvegas.com/legal-notices/terms-conditions/ 

    If you do not require a visa, please do not apply for visa support. We will not issue a visa invitation letter to attendees from countries that do not require one. 

    Because GSMA Ltd.is a US- based organization, and its GSMA Group affiliates are UK and EU based organizations, GSMA Ltd. Must comply with all applicable US, UK and EU trade sanctions.  Those trade sanctions prohibit GSMA Ltd. From issuing a visa invitation letter to delegates from Cuba, Iran, North Korea and Syria, as is also the case for delegates from other countries or territories who have been designated as sanctioned persons by the US, UK and/or EU authorities.

    Please note that regardless of your personal visa invitation, you will not be permitted to access GSMA Ltd. Events if the company you represent is subject to US, UK and / or EU trade sanctions.

    If you have received your visa invitation letter, however the information is incorrect, please contact the Registration Team at [email protected]

  • Visa Information

    It is your sole responsibility to ensure you have the correct visa (if required) to enter the United States.  If you require a visa support letter, you can request one via your registration account after you have completed your registration.

  • When can I apply for my visa?

    GSMA can provide you with a supporting invitation letter, which you can request via your registration account after your registration is fully completed and any outstanding payment is settled.

My Registration Account

  • How do I reset my password?

    If you have forgotten your password, you can reset it by visiting the registration website, clicking on the "Sign In" button and then the "Forgot Password" link.  You will receive a password reset email

    Please check your junk / spam folders for the email if you did not receive it.
     

  • Why am I not receiving any communications?

    There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist [email protected]
     

  • How do I make changes to my registration?

    Log in to your registration account and click “Update My Personal Info” to edit your personal information. Please note, your Primary Email Address and Last Name cannot be changed. Contact the Registration Team at [email protected] if you need additional assistance.

  • How can I unlock my account?

    If you see an error message saying that your account is locked, please contact [email protected] 

  • Can a fake email address be used for attendee registration?

    A valid email address is required to register for MWC.  If you do not use a valid address, you will not receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

  • How can I add an alternative email address to my registration?

    You can opt to add an additional email address during the registration process or you can log back into your registration account and update your Contact Information

    You will receive copies of your registration emails (except password reset or visa support letter) to this additional address.

  • How can I change my contact information?

    If any of your information has changed, just log back into your account and edit the Contact Information section. Please note, you will not be able to change your email address.  If you need to change your email address, please contact [email protected] for assistance.

  • How can I stop receiving GSMA emails?

    If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

Press Registration Enquiries

  • How do I apply for press / industry analyst accreditation?

    Please review the accreditation criteria at our Press Zone for who can apply.

  • I applied for press / industry analyst accreditation but am still awaiting a response

    The press team is reviewing your application and will respond shortly to advise if you have been approved.  Please allow 14 working days for a response.  If you have not heard anything after this time, please email [email protected]

Payment, Refunds & Cancellations

  • What forms of payment are accepted?

    Payment for a Leaders Conference or Discovery Exhibition Pass is accepted in US Dollars (USD) only. We accept MasterCard, Visa, Diners, JCB, and American Express. Wire Transfer is accepted when final payment exceeds USD 5,000.

  • Where can I find my invoice?

    Your invoice will be emailed to you when payment is complete.  Alternatively, you can log in to your registration account and click on Invoices.  You will be able to download a copy.
     

  • Can I cancel my pass?

    ALL SALES ARE FINAL.  Cancellations, as well as "no shows" will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the Attendee Terms for full details.

    Exhibitor and Partner Registration System ("E&P") users with complimentary allocations should log into their account and check the registration status of the pass they wish to cancel.  Please consult your E&P User Guide for further information.

    If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

    Paid attendees can send a substitution request if they are no longer able to attend.  Please email [email protected].

    Once a pass has been used to enter the venue, substitutions cannot be made.

  • What credit cards do you accept?

    We accept MasterCard, Visa, Diners, JCB and American Express.

  • What currencies do you accept?

    We only accept payment in US $

  • Can I pay by wire / bank transfer?

    You can pay by wire / bank transfer when the transaction amount exceeds $5,000.  Please ensure your payment is made in advance of the event as you will not be able to access your Digital Access Pass, which is required for entry into the event.  The cut-off date for wire transfers is September 27, 2024

  • Can I downgrade my pass?

    Downgrades of passes are permitted but will still be liable for the full registration fee of the original pass purchased.  For more information, please see our Attendee Terms.

  • How can I change my invoice data?

    Please email [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice.  Once received, we will proceed with the modification as soon as possible.

Venue Access

  • What do I need to access the venue for the event?

    All attendees will need an active Digital Access Pass to enter the venue.  Please see the Digital Access Pass section for more details.

     

  • What does Extended Hours access mean?

    Passes with Extended Hours access allow exhibitors, partners and other groups, access to the venue outside of event hours and during the build and dismantle periods. Full details on Extended Hours dates and times are available in the Online Event Manual.

    If your Digital Access Pass has Extended Hours access, you will see a white star symbol underneath the QR code on your pass.
     

  • Do you have badges?

    All attendees will be able to collect a networking badge for use once in the venue. This badge is not permitted to be used for access.

  • Can I use the Digital Access Pass to enter the venue during the move-in / move-out?

    Your Digital Access Pass will gain you entry into the venue the day before the event starts, Monday October 7 if you have Extended Hours access.  You can also use it the day after the event concludes, Friday October 11.

ADA Accessibility

  • Does the venue comply with ADA Accessibility Standards?

    Please click here for the Las Vegas Convention Center (LVCC) West Hall accessibility map. You may also refer to LVCC building user manual and Access Las Vegas Brochures for more information.

  • Are service animals permitted in the venue?

    Service animals are always welcome at LVCC, and no pre-approval is required. For details, please refer to LVCC Building Users Manual.

  • Where can I get further assistance for the Las Vegas Convention Center?

    The Las Vegas Convention and Visitors Authority has, and will continue, to provide facilities which are accessible to disabled visitors.

    Please follow the link for the Las Vegas Convention Center (PVCC) West Hall ADA Access Map. For information relating to Las Vegas itself, visit the Las Vegas Means Business site

    If you have any questions or need further information, please contact their ADA Coordinator at 1-(702) 892-0711.
     

  • Can I request a Companion Pass?

    Attendees with disabilities who require the assistance of a companion during the event, can request a Companion Pass from GSMA up to two weeks before the event. The following rules apply for the Companion Passes:

    • A companion pass will be provided once legal proof of the disability is presented
    • The companion pass will match the badge type of the designated badge holder
    • The bearer of the companion pass must be accompanied by the person with an accessibility designated badge at all times
    • The companion pass holder does not have access to any events on their own

Digital Access Pass

  • Where can I find my Digital Access Pass?

    Your Digital Access Pass can be accessed via the MWC Event Series App

  • When will the Digital Access Pass be available?

    The Digital Access Pass will be available from Mon October 7 for those with Extended Hours access and Tue October 8 for all visitors

  • Can I use my Digital Access Pass for move-in / move-out?

    Your Digital Access Pass will gain you entry into the venue the day before the event starts, Mon October 7 if you have Extended Hours access as well as the day after the event ends, Fri October 11.

  • Do I need my Digital Access Pass inside the venue?

    Your Digital Access Pass can also be used for entry into sessions within the venue as well as lead retrieval.

  • My battery has run out and I cannot use my phone?

    You will need to charge your phone and ensure you can access the MWC Event Series App before you can enter the venue.  Alternatively, you can log in to your registration account from any type of device (e.g. tablet) and display the pass from here

  • My device is not working / lost / stolen, how can I get in?

    You will need a device – phone, tablet, laptop – to be able to access your registration account and display your Digital Access Pass.

  • Is there any other way for me to access my Digital Access Pass?

    If you are unable or do not wish to download the MWC Event Series app, you can access your Digital Access Pass from the home page of your registration account.

MWC Event Series App

  • How can I network with the MWC Event Series App?

    If you opt-in to networking in the MWC Event Series App, your profile becomes visible to others who have also opted-in to networking. You will be able to search, view and message attendees from a range of GSMA events, including other MWC events and M360 events. Likewise, others will be able to contact you.  For further details see our networking FAQs.

  • How do I get the MWC Event Series App?

    The app is available via the Play Store, App Store and Huawei App Gallery

  • I can't login to the MWC Event Series App?

    Your login details are the same details that you used for your registration account. If you have forgotten your password, please go to your registration account and follow the instructions to reset your password via the login button.

  • I can't download the MWC Event Series App?

    If you are unable to download the app from any of the available stores, you can access your Digital Access pass from your registration account. However, if you can download the app, please do so.

Networking

  • How long can I use the networking function for?

    You can use the networking function for up to 9 months after the event. If you attend another GSMA event, the 9 month time-limit will reset from the last event you attended.

  • Who can I network with?

    You can network with other GSMA event attendees who have also opted-in to networking. This includes attendees from other MWC and M360 events.

  • Can I opt-out of networking?

    Yes, you can opt-out at any time by disabling the networking function within the app or by logging into your registration account and accessing the networking section

  • Can I prevent other users from messaging me on the app?

    Yes, you can block users on the app. If you block another user, they will not be able to interact with or message you. GSMA is dedicated to providing a positive, harassment-free event experience for all participants. If you are subject to inappropriate conduct or made to feel unsafe, please email [email protected]. For more details, see our Attendee Terms and Conditions.

  • What is enhanced networking?

    GSMA offers a curated networking service which proactively facilitates introductions between like-minded event attendees. If you opt-in to enhanced networking, we may use your professional profile to match you with an organisation who has expressed an interest in meeting people like you. If your profile matches their areas of interest, we will ask if you would like to be introduced to them. If you say yes, we will facilitate the introduction. If you say no, an introduction will not take place and your personal details will not be shared with the organisation.

  • How do I opt-in?

    You can opt-in to enhanced networking when registering for the event or via the MWC Event Series app.

  • What happens if I decline an invitation to connect?

    If you do not wish to meet an organisation, we will not share your details with them and no introduction will be made. They will not know that you declined their invitation.

  • How do I opt-out?

    You can opt-out at any time by logging into your My MWC account and disabling the enhanced networking service. Once you opt-out, your profile will no longer be visible in the system and you will not be contacted for any introductions.

  • Are you providing a networking badge?

    Yes.  Networking badges will be available for collection once inside the venue. Locations will be provided here nearer the event.

  • Can I use my networking badge to enter the venue?

    No, networking badges are not permitted for venue access.  All attendees are required to show their Digital Access Pass either via the MWC Event Series App or from their registration account for entry.

Data Privacy

  • What information do I need to provide to register for MWC Las Vegas?

    All attendees might be required to provide the following personal data during the registration process:

    a. Global Event’s account profile:

    • Full name;
    • Email address;
    • Gender;
    • Address; and
    • Phone number.
    • Company name;
    • Job title;
    • Job level;
    • Area of responsibility;
    • Company industry type;
    • Areas of interest related to the event topics; and
    • Networking profile photo.

    b. Digital access pass photo:

    • “Selfie” or uploaded photo image. 
  • Who will access and process my personal data during the registration process?

    In addition to GSMA (the owner and organizer of MWC) as data controller, your data will also be processed by the following third parties as part of the registration process: 

    -             Jemex Ideas Co;

    -             Stova

    For more information on how we process your personal data, please see our privacy notice.

  • Where will my personal data be stored?

    Attendee personal data will be stored on servers located in the European Economic Area (EEA). Whilst any and all biometric data processed as part of an attendee choosing to automatically validate their ID will only be accessed from within the EEA, non-biometric data submitted as part of the registration process may, on occasion, be accessed from outside of the EEA as part of administering the event registration process.

  • When will my personal data be deleted?

    Your personal data will be deleted as follows:

    a)           Global Event’s account profile: This will be deleted after 12 months from the last time you logged in/accessed your Global Event’s account.

    b)           Digital access pass photo: This will be deleted 24 hours following the end of the event dismantle and no later than 12 October 2024.