Registration FAQ's

You can upgrade your pass via your registration account.  Click on the Upgrade button in your account home page, select your pass and follow the instructions.

Yes. The minimum age required to attend the event is 18 years of age.

The GSMA acknowledges that there may be circumstances in which a guardian has to bring an individual younger than 18 years of age (a “Minor”) to the Event in the absence of adequate childcare. Please keep in mind that the Event includes the following before deciding to bring a Minor to the Event as the Event environment may not be suitable for all Minors:

• Large crowds

• Loud noises and music

• Significant visual stimulation (including bright lights, large screens and demonstrations)

Should you decide to still bring a Minor to the Event we are committed to providing you and your Minor with a safe experience.

Minors Friendly Facility: Should you find yourself in need of a moment of quiet while attending the Event, we invite you to visit our minor friendly space that can be found in the Event map within the MWC Las Vegas 2024 Event App that will be live closer to the event.

Pre-Approval Process: Any guardian desiring to bring a Minor to the Event must request approval from GSMA (approval is at GSMA’s sole discretion) prior to entering the Event (please click here to submit the form). Please note the process can take up to 72 hours and any onsite requests may significantly delay your entry to the Event so we encourage you do make all requests in advance.

General Event Requirements: The guardian must accompany the Minor at all times and is responsible for ensuring both the Minor’s safety and the Minor’s compliance with all rules and regulations, including all health and safety protocols. Guardians are asked to help maintain a professional, disturbance-free environment. For safety reasons, Minors are not permitted entry to the Event venue during build-up and dismantling. No exceptions are provided.

Registration codes are sent exclusively from Exhibitors, Partners & Sponsors. Only attendees from GSMA Member / CTIA organizations are eligible for a discount on pass purchases.  For more information on GSMA Membership, please visit the GSMA website.

GSMA Member / CTIA codes can only be used whilst the event is live.  Once the registration system has closed, discounts can no longer be applied.

Check the error message when applying your code.  The code may have expired or it may be a code that can only be used in certain circumstances such as upgrades.

If you are still not sure, please contact the person who sent you the code for assistance. 

If it is confirmed that your code is valid, please contact our team at [email protected]

You can buy additional passes once you have completed your own registration.  You will have the opportunity to use our Group Purchase option during the registration process.
 

If you have been confirmed as a speaker, please check with the person who confirmed your attendance for details on how to register

If you are a GSMA Member, please follow the instructions below to retrieve your discount code:

1. Log into our Member Gateway
2. Go to Member Organizations and search for your organization
3. Click on your organization and scroll down to view your Member ID.  Your Member ID will be a 5-7 digit alphanumerical / numerical code
4. In order to receive your discount, please add your Member ID, pre-fixed by LAS, into the ‘Enter your code’ box (e.g. if your Member ID is12345, enter LAS12345)

For any issues logging into the Member Gateway / retrieving your Member ID, please email [email protected]

If you are a CTIA member, please contact CTIA directly for your discount code at [email protected]. To check if you are a CTIA member, please visit the website

We do not provide registration desks at the venue and so anyone needing to register onsite would need to use their own mobile device

Registrations can be made up until the closing date / time of the event however to speed up your arrivals process, please ensure that you register before arriving at the venue

If you have any issues whilst registering, we have a live chat facility at register.mwclasvegas.com – just look for the chat symbol in the bottom right hand corner.

If you get a message when applying your code that it has expired, please contact the person who sent you the code for assistance

There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist [email protected]
 

Log in to your registration account and click “Update My Personal Info” to edit your personal information. Please note, your Primary Email Address and Last Name cannot be changed. Contact the Registration Team at [email protected] if you need additional assistance.

If you see an error message saying that your account is locked, please contact [email protected] 

A valid email address is required to register for MWC.  If you do not use a valid address, you will not receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

You can opt to add an additional email address during the registration process or you can log back into your registration account and update your Contact Information

You will receive copies of your registration emails (except password reset or visa support letter) to this additional address.

If any of your information has changed, just log back into your account and edit the Contact Information section. Please note, you will not be able to change your email address.  If you need to change your email address, please contact [email protected] for assistance.

If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

Your invoice will be emailed to you when payment is complete.  Alternatively, you can log in to your registration account and click on Invoices.  You will be able to download a copy.
 

ALL SALES ARE FINAL.  Cancellations, as well as "no shows" will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the Attendee Terms for full details.

Exhibitor and Partner Registration System ("E&P") users with complimentary allocations should log into their account and check the registration status of the pass they wish to cancel.  Please consult your E&P User Guide for further information.

If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

Paid attendees can send a substitution request if they are no longer able to attend.  Please email [email protected].

Once a pass has been used to enter the venue, substitutions cannot be made.

We accept MasterCard, Visa, Diners, JCB and American Express.

We only accept payment in US $

You can pay by wire / bank transfer when the transaction amount exceeds $5,000.  Please ensure your payment is made in advance of the event as you will not be able to access your Digital Access Pass, which is required for entry into the event.  The cut-off date for wire transfers is September 27, 2024

Downgrades of passes are permitted but will still be liable for the full registration fee of the original pass purchased.  For more information, please see our Attendee Terms.

Please email [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice.  Once received, we will proceed with the modification as soon as possible.

Service animals are always welcome at LVCC, and no pre-approval is required. For details, please refer to LVCC Building Users Manual.

The Las Vegas Convention and Visitors Authority has, and will continue, to provide facilities which are accessible to disabled visitors.

Please follow the link for the Las Vegas Convention Center (PVCC) West Hall ADA Access Map. For information relating to Las Vegas itself, visit the Las Vegas Means Business site

If you have any questions or need further information, please contact their ADA Coordinator at 1-(702) 892-0711.
 

Attendees with disabilities who require the assistance of a companion during the event, can request a Companion Pass from GSMA up to two weeks before the event. The following rules apply for the Companion Passes:

• A companion pass will be provided once legal proof of the disability is presented
• The companion pass will match the badge type of the designated badge holder
• The bearer of the companion pass must be accompanied by the person with an accessibility designated badge at all times
• The companion pass holder does not have access to any events on their own

The app is available via the Play Store, App Store and Huawei App Gallery

Your login details are the same details that you used for your registration account. If you have forgotten your password, please go to your registration account and follow the instructions to reset your password via the login button.

If you are unable to download the app from any of the available stores, you can access your Digital Access pass from your registration account. However, if you can download the app, please do so.

In addition to GSMA (the owner and organizer of MWC) as data controller, your data will also be processed by the following third parties as part of the registration process: 

-             Jemex Ideas Co;

-             Stova

For more information on how we process your personal data, please see our privacy notice.

Attendee personal data will be stored on servers located in the European Economic Area (EEA). Whilst any and all biometric data processed as part of an attendee choosing to automatically validate their ID will only be accessed from within the EEA, non-biometric data submitted as part of the registration process may, on occasion, be accessed from outside of the EEA as part of administering the event registration process.

Your personal data will be deleted as follows:

a)           Global Event’s account profile: This will be deleted after 12 months from the last time you logged in/accessed your Global Event’s account.

b)           Digital access pass photo: This will be deleted 24 hours following the end of the event dismantle and no later than 12 October 2024.