Speaker Bio
As Vice President & CIO for Verizon's Value Technology, Senthil Muthusamy is spearheading the AI-powered transformation of its high-growth brand portfolio, including Visible, Tracfone, Total Wireless and Verizon Prepaid. His mission is to accelerate growth by engineering intelligent, personalized experiences for millions of customers and agents nationwide.
A 25-year veteran in digital disruption, Senthil excels at deploying cutting-edge solutions across AI-driven experiences, cognitive computing, and advanced analytics to build platforms that are predictive and personal. His leadership has delivered market-defining innovations, earning multiple CIO 100 awards for pioneering work in Artificial Intelligence and transforming Verizon’s digital-first apps. Before leading the Value portfolio, he was instrumental in shaping next-generation retail and call center technologies for the Verizon Consumer Group.
As a holder of several patents in customer management and contact center platforms, Senthil is engineering the intelligent, agile platforms that are central to defining the future of the AI-first telco.