Speaker Bio
Senthil Muthusamy, Vice President & CIO, currently leads the Value Technology team within Verizon Global Technology Solutions, with a mission to drive growth and deliver innovative solutions to a portfolio of Value segment brands, including Verizon Prepaid, Visible, Tracfone, Total Wireless, Straight Talk, and Simple Mobile, among others.
Senthil is a transformational leader with 25+ years of experience in harnessing the power of technology and people to deliver business results. He is a game changer and disruptor, with extensive experience in leading diverse global technology teams and a subject matter expert in Digital Technologies, Content Management Platforms, Cognitive Computing, Advanced Analytics, AI Fueled Customer and Agent Experiences.
Senthil’s teams have delivered significant, market-leading contributions to Verizon that have been recognized with multiple CIO 100 awards: 2018 for Artificial Intelligence, Chatbots and Machine Learning; and 2017 for the My Verizon and My Fios apps as central elements of its digital-first customer experience for wireless and wireline customers.
Senthil served in several leadership positions during the course of his career; most recently as the leader of Assisted Sales & Service, Conversational AI, Field Ops and Testing Platforms for Verizon Consumer Group with a focus on next gen store and call center experiences. He has also previously led Digital Platforms for Wireline Consumer Markets, where he was pivotal in delivering cutting edge end-to-end digital solutions for sales, service and support functions that resulted in a significant surge in Digital Sales Mix and self-service adoption.
Senthil holds a Bachelor's Degree in Electrical and Electronics Engineering from Annamalai University, India, and several patents covering call center transformation, real time analytics and customer management platforms.