Speaker Bio
Former Telenor executive Martina Klingvall has dedicated her career to customer experience and digitisation in the telecoms space for over a decade. After years of working across Europe and Asia, Martina noticed a gap in the market for a digital first operator specifically focused on customer experience. She decided to launch her own MVNO targeting SMB customers In Sweden, Telness, to change the telco space from the ground up. By 2017, Telness became the highest customer rated MVNO in the market (4.8/5). Early on, Martina decided to raise the standards in the telco industry, so her MVNO is run on a fully proprietary platform where automation, self service and customer experience is at the core.
Following the immense success of Telness, Martina took things to the next level when she decided to white label Telness' platform services and sell them on a SaaS model to other telco companies looking to digitise their offering. Realising the market’s appetite for an automated digital telco enabler she boxed it up and founded Telness Tech. The company is already the preferred partner for telcos who want tomaximise the customer experience, minimise OPEX and increase innovation capacity over time.
Martina prides herself in delivering services business owners love, whilst constantly innovating and being a disruptive force in the industry - using cutting edge technology and a strong company culture to fuel continuous success.