Speaker Bio
Callie Field is president of T-Mobile's Business Group, T-Mobile's fastest growing segment, where she leads the teams that are responsible for envisioning a 5G future for business and government customers.
Her deep sales expertise and obsession with customer experience, coupled with her exceptional track record leading award-winning sales and care organizations, uniquely position her to inspire best-in-class customer experiences for T-Mobile's business and government customers. With T-Mobile's lead in 5G network coverage and innovation, the company’s business group is poised to lead the industry in the expansion of advanced 5G network services and product offerings.
Callie began her career at T-Mobile in Retail and leveraged her learnings from those early experiences in her sales career, where she became well-known throughout the company as its highest performing sales leader year after year. She continued to set records in her most recent role as Chief Customer Experience Officer, leading the customer care and digital teams to deliver legendary customer experiences. She revolutionized T-Mobile's customer care to create Team of Experts, a radical re-invention of the old, broken customer service model. The Care organization won awards year after year under her leadership, earning J.D. Power Awards for highest in customer satisfaction 23 times and nine years in a row.
An advocate for company culture, Callie is passionate about meeting with T-Mobile teams across the U.S. and globally to learn from their experiences and celebrate their wins. Callie serves as the executive sponsor of T-Mobile's Multicultural Alliance network, where she supports the company’s Diversity, Equity and Inclusion efforts by reinforcing career paths for women and people of color and champions opportunities for underserved and under-represented business leaders.
Callie holds a Bachelor’s degree in literary studies from Bard College at Simon’s Rock and a Juris Doctor and a Master of Business Administration from Texas Tech University.