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NTG Service Management is a full ITSM compliant processes with 100% adherence to complaints management best practice. The platform ensures customer satisfaction, enhanced customer experience and smooth and profitable operations.
The platform includes different modules like Incident Management (IM), Change Request Management (CRQ), Service Level Agreement (SLA), Configuration Management (CMDB), Release Management (RM), and Request Fulfillment (RF) and Service Catalogue (SC)