Infobip

Conversational Experience Orchestration Platform (CXOP)

Infobip's Conversational Experience Orchestration Platform (CXOP) is a unified solution designed to orchestrate personalized customer interactions across multiple channels using AI-powered agents. It leverages technologies like Microsoft/OpenAI agentic AI to enable autonomous actions, collaborate with human teams, and provide dynamic, goal-oriented customer journeys. The platform integrates with Infobip's existing products, supporting channels such as WhatsApp, RCS, and web chat to deliver personalized service, improve customer loyalty, and streamline business operations for various industries.